Billing Solution is a paid-for add on to Quickbooks. It allows invoices to be sent via. Quickbook’s mail servers, and stored online for easy payment/retrieval by my clients. The emails used to be sent flawlessly, and QB would even sent payment reminders based on the payment due date — all automatically.
A few weeks ago, I started hearing from clients that they hadn’t received any invoices from me. It turned out that those emails all end up in the SPAM folder, rather than be delivered to their inbox. I had my clients mark it as “not spam” and/or add the email address, but it still ended up in spam.
I spent a considerable amount of time locating the issue; Intuit.com’s SPF DNS record is invalid. By the specs, SPF allows for no more than 10 DNS lookups, intuit.com exceeds this limit. As a result, Google and many other email providers can’t verify that the emails are legitimate, and since it “looks” fishy (invoices with requests for money, etc) it throws it into the Spam folder.
I tried to bring this issue to the attention of Intuit’s network admins, but, so far I keep hitting a wall. I’ve posted to them on Facebook and Twitter; they say they’re “investigating”, but so far, the simple change to remove one of the DNS queries, has not been done.
This is a DNS issue for intuit.com that causes Billing Solution emails to end up in the spam folder. It’s entirely an SPF issue, and it should be (easily) fixable.
This is a BIG DEAL, and it’s an easy fix. Instead of fixing it, Intuit actually created a new support document claiming that some other issue was responsible for the mis-delivery. Let me say that again; rather than fix their broken SPF record, they created an entirely new support document to try to prove me wrong. Their explanation makes little sense, and still doesn’t address the core issue (that their SPF record is invalid). Intuit knows that their emails are going to Spam, they just didn’t know why; I’ve now told them why, yet they still seemingly have no interest in fixing the underlying issue.
To verify that their SPF record is invalid, go here and type “intuit.com” into the box on the right half of the screen. It will respond with ‘No SPF record found’. Or, you could go here and type ‘intuit.com’ into the top box and click the “Get SPF record” button.
You can read about the actual cause of this issue here.
Please help me spread the word about this issue, and hopefully get Intuit to fix their SPF records.